Terms and Conditions

Premcar Pty Ltd ACN 075 575 530 (Premcar, us, we, our) owns and operates this website available at http://www.premcar.com/ (Website). By accessing and/or using this Website, you agree to the following terms, conditions and notices (Website Terms and Conditions). Your use of the Website will represent an agreement by you to be bound by these Website Terms and Conditions.

Website access

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Website without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

Accuracy of information

Premcar will use reasonable efforts to ensure the content on the Website is correct and up-to-date, however, we do not guarantee it is error-free. Premcar reserves the right in its absolute discretion at any time and without notice to change or make correction to any of the content on the Website. We do not endorse or make any representation as to the accuracy, availability or completeness of any content made available on, or in connection with, the Website.

Linked sites

This Website may contain links to other websites (Linked Sites), which are not operated by Premcar. We have no control over the Linked Sites and do not accept responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms and conditions and service contained within each such Linked Site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other website, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Privacy Policy

We collect personal information about you in order to respond to your enquiries, provide you with our Services and for the purposes otherwise set out in our Privacy Policy available at premcar.au/privacy-policy, in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles.

By using this Website and providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and warrant that all information provided by you is accurate.

Acceptable use

You must not misuse this Website or content on the Website. You will not:

• use the Website or content except in accordance with the Website Terms and Conditions;

use the Website or content for any purpose not permitted by relevant laws or regulations, including but not limited to committing or encouraging a criminal offence;

• copy, reproduce, distribute, publish or otherwise us the Website or content in any manner or for any purpose not expressly authorised by these Website Terms and Conditions;

• engage any person to replicate the functionality, features or content contained in the Website;

• reverse-engineer, decompile, translate or disassemble the Website or any content;

• bypass, or attempt to bypass, any security features of the Website;

• transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene;

• hack into any aspect of the Services, corrupt data, or cause annoyance to other users;

• cause damage to or interfere with accessibility of the Website;

• attempt to affect the performance or functionality of any computer facilities of or accessed through this Website;

• engage in automated use of the Website, including systematic or automated data collection, access or usage;

• infringe upon the rights of any other person’s proprietary rights;
• assign, transfer, sell, lease or sub-licence the Website (or your access to it) to any third party;

• send any unsolicited advertising or promotional material, commonly referred to as “spam”;
or

• do anything that may damage the reputation of Premcar

Breaching this provision may constitute a criminal offence. To the extent that your conduct is unlawful, Premcar will report any such conduct to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any content, or to your accessing or use of on any Linked Sites.

Intellectual Property Rights

In this clause, Intellectual Property Rights means all intellectual property rights including current and future registered and unregistered rights in respect of copyright (including moral rights), designs, circuit layouts, trade marks and service marks (including goodwill in those trade marks and service marks), trade secrets, know-how, confidential information, domain names, patents, inventions, discoveries, goodwill and all other intellectual property as defined in Article 2 of the Convention establishing the World Intellectual Property Organisation of 1967, together with any right to apply for the grant or registration of same.

Unless otherwise indicated, we own or licence from third parties all rights, title and interest in Intellectual Property Rights in this Website and in all of the content (including all text, graphics, logos, audio and software) made available on this Website. You acknowledge that the Intellectual Property Rights in this Website and content remain the sole property of Premcar and its licensors. All unauthorised use of the Intellectual Property Rights in the Website and content is prohibited, and no implied licences or other rights are provided by us, except as expressly set out in these Website Terms and Conditions.

Premcar grants you the right to access and view the content on the Website for your own personal, non-commercial use. We reserve the right to revoke such right at any time without notice at our discretion. The Website, the content and any reproductions of the Website or content are the Intellectual Property Rights of Premcar or its licensors. You must not reproduce, modify, distribute, transmit, republish, display, post, perform adapt or change the Website or content for any purpose.

Disclaimer of liability

Subject to any non-excludable consumer guarantees and consumer protection provisions set out in the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010 (Cth), and other similar consumer protection laws and regulation, the content displayed on this Website are provided without any guarantees, conditions or warranties as to their accuracy, completeness, reliability, accessibility or security.

To the fullest extent permitted by law, we hereby expressly excludes all warranties and other terms which might otherwise be implied by statute, common law or the law of equity and must not be liable for any damages whatsoever, including but without limitation any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any content posted on those websites, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

This does not affect Premcar’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Indemnity

You agree to indemnify, defend and hold harmless Premcar, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages or costs (including, but not limited to, legal fees) arising from your use of this Website and/or content or your breach of the Website Terms and Conditions.

Invalidity

If any part of the Website Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Website Terms and Conditions will not be affected and all other clauses remain in full force and effect. So far as possible where any clause or sub-clause or part of a clause or sub-clause can be severed to render the remaining part valid, the clause must be interpreted accordingly. Alternatively, you agree that the clause must be rectified and interpreted in such a way that closely resembles the original meaning of the clause or sub-clause as is permitted by law.

How to contact us

If you have a query, concern or complaint about this Website or the content, please contact us at info@premcar.com. We operate a complaints handling procedure which we will use to try to resolve disputes when they arise.

Jurisdiction and governing law

Your use of the Website and these Website Terms and Condition are governed by the law of Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.

Changes to these Website Terms and Conditions

Premcar reserves the right in its absolute discretion at any time and without notice to amend these Website Terms and Conditions and our Privacy Policy from time to time. Amendments will be effective immediately upon notification on this Website. You should review our Website Terms and Conditions and Privacy Policy regularly and immediately cease using our Website if you do not agree to any changes we may have made. Your continued use of the Website will represent an agreement by you to be bound by the Website Terms and Conditions and Privacy Policy as amended.

Last updated: 11 May 2023

Privacy Policy

Premcar Pty Ltd ACN 075 575 530 (Premcar, us, we, our) takes your privacy seriously and is
committed to responsible privacy practices.

Please read the following privacy policy (Privacy Policy) to understand how we collect, use, disclose, store, handle and protect your personal information. We hope that this will help you make an informed decision about sharing personal information with us. As well as applying to our interactions with you, this Privacy Policy also applies to all information collected through the website available at https://premcar.au/ (Website) and any and all other websites and/or platforms operated by us.

This Privacy Policy sits alongside our Website Terms of Use available at  premcar.au/terms-and-conditions, and any other terms and conditions that apply to the products and services (collectively, Services) we provide to you.

What is personal information?

In this Privacy Policy, ‘personal information’ has the meaning set out in applicable privacy laws, including the Privacy Act 1988 (Cth) (Privacy Act). In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable that information or other information combined in with that information. Some types of personal information are classified as ‘sensitive information’ and/or ‘health information’, which are subject to additional protection under the Privacy Act.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

• in the case of customers procuring our Services – your name, billing or shipping address, email address, telephone number(s), and payment information;

• if you have contacted Premcar to make a complaint, provide feedback, submit an enquiry, request a call-back from us – your name, mailing or street address, email address, and telephone number(s);

• in the case of prospective employees or contractors – information contained in your application or résumé, recorded during any interview, or obtained through any preemployment checks, and government-issued identifiers such as tax file numbers; and

• in the case of our suppliers and distributors – your name, mailing or street address, email address, and telephone number(s).

Generally, we will not collect sensitive information about you. However, in certain circumstances such as when you apply for a job with us or apply to become one of our contractors, we may need to collect limited sensitive information about you. For instance, information received from police
checks or if you disclose details of disabilities, medical conditions or other health information that may be relevant to the performance of your duties. We may also collect technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our Services, as well as information about your usage of our Services when browsing (see: “How do we collect personal information” below).

How do we collect personal information?

We collect your personal information directly from you, including when you:

access or use our Website;

• receive our Services;

• make inquiries about us or our Services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; or

• apply to work with us or are engaged by us as a contractor, supplier or distributor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties.

In limited circumstances, we may collect personal information about you from third parties (such as mutual contacts, or if someone makes a purchase on your behalf, or your referees provided during the recruitment process if you apply for a job with us). We may use cookies, log files, web beacons, tags, and pixels to collect technical information and general analytics.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics on you when browsing our Website. If you do so, you can still access our Website, but it may impact your user experience.

Can you choose not to disclose your personal information?

If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any personal information. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.

If we cannot collect personal information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

How do we use your personal information?

We use your personal information for purposes for which they were collected, including managing our business and providing our Services to you, including to:

provide our Services to our customers or to receive goods or services from third parties;

• consider you for a job at, or engagement with, Premcar (whether as an employee, contractor, supplier or distributor) or other relationships with us;

• communicate with you, and to address any issues or complaints that we or you may have regarding our relationship and our Services;

• comply with our legal obligations such as notifying you of matters that we may be required by law to do so;

• for direct marketing purposes (see “Direct Marketing Communications” below); and

• contact you regarding any of the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, quality control, and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics are used for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are on our Website, and to improve our Website and our Services.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the “How do we use your personal information?” section).

This may include disclosing your personal information to the following types of third parties:

• any potential third party acquirer of our business or assets, and advisors to that third party;

• our professional advisers (such as lawyers, accountants or auditors) and insurers;

• our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, human resources and payroll platform service providers, shipping companies, telecommunications providers and IT support services providers;

• third parties to whom you have authorised us to disclose your information (e.g. referees);
and

• any other person as required or permitted by law

We use third party service providers to provide us with web analytics services . If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Direct marketing communications

We will only send you direct marketing communications (either through mail, SMS or email), including any news and information about exclusive offers, promotions, or events, where you have consented to do so.

You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.

How do we store personal information?

We store your personal information using electronic record keeping methods in secure databases. We do not combine or link personal information we hold about you with other personal information about you from third party sources.

Does personal information leave Australia?

We store personal information in servers located in Australia as well as through third party service providers located overseas. We may disclose your personal information to overseas recipients such as to our third party services providers to obtain services for the purpose of managing and operating our business. It is not practical for us to list every country where such overseas recipients ma ybe located, however such countries are likely to include New Zealand.

Except where an exception applies under the Privacy Act or other relevant legislation, we will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information do not breach the Privacy Act and the Australian Privacy Principles in relation to such personal information.

How do we protect your personal information?

We implement reasonable measures to protect and safeguard your personal information from misuse, loss, theft and unauthorised access, modification or disclosure. However, particularly for electronic data stores and due to the fact that the Internet is inherently
insecure, we cannot guarantee the security of transmission of personal information disclosed to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.

To the maximum extent permitted by applicable law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, modification of, disclosure of, misuse of or loss or corruption of any personal information. Nothing in this Privacy Policy restricts, excludes or
modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any liability which cannot be excluded due to the operation of applicable laws.

How long do we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us at info@premcar.com. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee in limited circumstances, but we will let you know in advance if that is the case.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us at info@premcar.com. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.

Questions or complaints

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

The Privacy Officer
Premcar Pty Ltd
104 Gateway Boulevard Epping Victoria 3076 Australia
Phone: +61 (3) 8317 8200
Email: info@premcar.com

We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner, whose contact details are set out below

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

Changes to this Privacy Policy

We may change or update this Privacy Policy from time to time to keep up to date with legal requirements and the way we operate our business. An up-to-date version of this Privacy Policy is available at any time on this page. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy, we will seek to inform you by notice on our Website or by email.

Last updated: 11 May 2023

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