Why Hollywood Might Hold An Important Answer For Car-makers

Why Hollywood Might Hold An Important Answer For Car-makers

When it comes to new cars, Electric Vehicles (EVs) are changing the way people are moved. And it poses a new challenge for some of the world’s biggest automotive brands.

The production of petrol- and diesel-powered cars has begun its slow descent as tighter environmental rules take effect in the world’s major new-car markets. For the auto industry, it’s a case of one door closing and another opening. But connected to them is a third door, which also relates to engines.

Behind door number three is the matter of what engines do; not how they move a car, but how they move people, emotionally.

It’s because engines have long been part of the product-related character that makes many car brands “who they are”.

You can find plenty of examples. Ferrari V12s and V8s create unmistakeable high-rev sounds. Porsche’s flat-six engine has its own signature soundtrack. Hear any of their symphonic induction sounds and exhaust notes and you know straight away you’re listening to a high-end sports car.

Subaru’s boxer-four-cylinder; a BMW straight-six; even a VW Golf GTI; they all exude character, especially for enthusiasts.

Much of what many car brands have become known for – not functionally or historically, but emotionally – how they make us feel – has, in large part, been driven by their engines, whether it’s their layouts, their distinctive sounds, their torque delivery, or even where they’re fitted in certain cars.

Many of these power units are long-standing brand signatures. And with EVs now becoming the norm, it begs a big question:

What happens to the emotional appeal of these car brands when these engines are no longer there?

Let me be clear: EVs are impressive machines. A Tesla Model S Plaid can deliver more than 1,400 Nm of torque. You’ll need a 900 Nm twin-turbo V12 Mercedes-Benz S680 Maybach (at AUD $540,000 ) to get near that kind of thrust from a petrol engine.

EVs also offer a long list of advantages over their ICE (internal combustion engine) counterparts. Quiet running, better NVH (noise, vibration, harshness), fewer moving parts, not to mention the obvious emissions improvements. They can even have packaging benefits, offering flat floors, better cabin space and a lower centre of gravity (CoG) for better handling.

But remove the familiar ICE characteristics from some vehicle makes and models and you remove a chunk of their character. This could be a challenge for various brands – and an opportunity for others.

EVs are beginning to narrow the product-based market gaps between some car brands.

And some volume-oriented new-car makes see it as a chance to quickly catch up to more exclusive marques. For example, are the differences between a Tesla Model 3 Performance and Porsche Taycan Turbo S really enough to warrant the roughly $250K price difference? I own one and I’ve driven the other in testing. They’re both great cars.

But when a luxury car brand launches a new EV and its rated torque, 0-100 km/h acceleration, driving character, performance, recharging time, on-board technologies and list of features are very similar to an equivalent EV from a mass-market brand, it’s immediately obvious they need new product-based brand separators.

Sure, the emotional pull of long-standing brand power can make a difference when it comes to attracting customers, especially those willing to pay higher retail prices. But with the emergence of EV models offering similar performance and equipment from manufacturers at different ends of the brand spectrum – car makes whose ICE-powered models were once almost poles apart – it’s fair to say car makers need more than a badge to distinguish themselves as “better” or “different”.

This is especially the case with first-time new-car buyers, and mainstream shoppers who often aren’t interested in motoring culture and the idea of paying a premium for specific car brands.

So, can other product attributes replace those once communicated by a “trademark” ICE powertrain?

Yes, but with the right approach.

If a premium car brand wants to dial up its luxuriousness, it can do it with attributes such as ride comfort and what’s known as “perceived quality”, such as how a door feels and sounds when it’s closed. For a long-standing sports car company known for its V8 engines, they could can dial up its steering, handling and road-holding attributes to underline its cars’ athletic credentials.

You might think these companies already do this stuff. They do. But the amount of development focus they’ll now need to give these product attributes, and how they market them, are now going to play even bigger roles in achieving and keeping this “product gap”.

This is a critical topic for some brands. What took generations to achieve with product-based brand advantages could disappear quickly, especially if EV technology advancements continually first appear with mainstream manufacturers and not premium brands, a reversal of the “trickle-down” effect we’ve become so used to.

Traditional performance criteria may no longer be relevant when even a $60K EV is achieving supercar levels of acceleration. Performance car brands will need to explore and develop new methods to excite their customers, with torque vectoring, unique driving modes and weight-saving likely to become the new features and metrics that determine their success and popularity.

Also, focusing on the public image of these product attributes is also critical. It’s one of Hollywood’s key mechanisms for creating fame. If an actor takes on the image of someone, they can gradually take on that persona.

Famed author John Updike captured it well when he said “celebrity is a mask that eats into the face.” You can achieve the same with products, including new cars.

Generate enough success emphasising the technology in a new model and an automaker will see regard it as a technology leader, which can then lead the public to the same conclusion about that car, and even the brand.

To a large extent you can do the same with a car’s handling abilities to create product-based sports-car character. A BMW M3 doesn’t look like a Mazda MX-5 but they share the same sporting credentials. The same effects are possible with premium-brand cars and luxury appointments, and even tough utility vehicles. The list goes on.

Any carmaker can develop and emphasise these product attributes. They can even develop them locally in Australia. Along with EV conversions and new-car EV development, it’s one of the things we do for OEM carmakers. It’s a way to achieve product-based brand personality and evidence-based market differentiation that buyers can experience, the very kind that can help fill the personality void left when petrol and diesel engines are replaced by electric drivetrains.

With so many of these long-established product-based gaps between ‘premium’ and ‘mainstream’ car brands narrowing, the need for new product signatures is becoming more apparent for some manufacturers – whether they’re looking to preserve that gap, or they’re looking to further narrow it.

Many tens of billions of dollars are already invested into this new generation of zero-emissions vehicles, some of which are being created by century-old businesses. There’s a lot at stake. And there’s no masking that fact.

Bernie Quinn – Engineering Director, Premcar

 

About Premcar – Premcar Pty Ltd is a leading Australian vehicle engineering business that specialises in the automotive, defence and aerospace industries. For more than 25 years, global car-makers have made Premcar their go-to partner for the complete design, engineering and manufacture of niche-model new cars, full-scale new-vehicle development programs, and electric vehicle (EV) conversions and manufacturing. As the name behind more than 200,000 new cars and 55,000 new-vehicle engines, Premcar’s body of work is extensive and has delivered technical and sales success for major car brands from Europe, the USA, Japan, China and Australia. Visit premcar.com.

 

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Privacy Policy

Premcar Pty Ltd ACN 075 575 530 (Premcar, us, we, our) takes your privacy seriously and is
committed to responsible privacy practices.

Please read the following privacy policy (Privacy Policy) to understand how we collect, use, disclose, store, handle and protect your personal information. We hope that this will help you make an informed decision about sharing personal information with us. As well as applying to our interactions with you, this Privacy Policy also applies to all information collected through the website available at https://premcar.au/ (Website) and any and all other websites and/or platforms operated by us.

This Privacy Policy sits alongside our Website Terms of Use available at  premcar.au/terms-and-conditions, and any other terms and conditions that apply to the products and services (collectively, Services) we provide to you.

What is personal information?

In this Privacy Policy, ‘personal information’ has the meaning set out in applicable privacy laws, including the Privacy Act 1988 (Cth) (Privacy Act). In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable that information or other information combined in with that information. Some types of personal information are classified as ‘sensitive information’ and/or ‘health information’, which are subject to additional protection under the Privacy Act.

What types of personal information do we collect?

The types of personal information we collect about you will depend on the purpose for which the personal information is collected. This can include:

• in the case of customers procuring our Services – your name, billing or shipping address, email address, telephone number(s), and payment information;

• if you have contacted Premcar to make a complaint, provide feedback, submit an enquiry, request a call-back from us – your name, mailing or street address, email address, and telephone number(s);

• in the case of prospective employees or contractors – information contained in your application or résumé, recorded during any interview, or obtained through any preemployment checks, and government-issued identifiers such as tax file numbers; and

• in the case of our suppliers and distributors – your name, mailing or street address, email address, and telephone number(s).

Generally, we will not collect sensitive information about you. However, in certain circumstances such as when you apply for a job with us or apply to become one of our contractors, we may need to collect limited sensitive information about you. For instance, information received from police
checks or if you disclose details of disabilities, medical conditions or other health information that may be relevant to the performance of your duties. We may also collect technical information and general analytics, such as web browser type and browsing preferences, Internet service provider, referring/exit pages, date/time stamps, IP address, time zone and geolocation data (if applicable), some of which is collected automatically, arising from your use of our Services, as well as information about your usage of our Services when browsing (see: “How do we collect personal information” below).

How do we collect personal information?

We collect your personal information directly from you, including when you:

access or use our Website;

• receive our Services;

• make inquiries about us or our Services or otherwise communicate with us by email, by telephone, in person, via a website or otherwise; or

• apply to work with us or are engaged by us as a contractor, supplier or distributor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties.

In limited circumstances, we may collect personal information about you from third parties (such as mutual contacts, or if someone makes a purchase on your behalf, or your referees provided during the recruitment process if you apply for a job with us). We may use cookies, log files, web beacons, tags, and pixels to collect technical information and general analytics.

You may disable your web browser from accepting cookies and other tracking technologies used to collect technical information and general analytics on you when browsing our Website. If you do so, you can still access our Website, but it may impact your user experience.

Can you choose not to disclose your personal information?

If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any personal information. Alternatively, you can also notify us that you wish to deal with us using a pseudonym.

If we cannot collect personal information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require. For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

How do we use your personal information?

We use your personal information for purposes for which they were collected, including managing our business and providing our Services to you, including to:

provide our Services to our customers or to receive goods or services from third parties;

• consider you for a job at, or engagement with, Premcar (whether as an employee, contractor, supplier or distributor) or other relationships with us;

• communicate with you, and to address any issues or complaints that we or you may have regarding our relationship and our Services;

• comply with our legal obligations such as notifying you of matters that we may be required by law to do so;

• for direct marketing purposes (see “Direct Marketing Communications” below); and

• contact you regarding any of the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, quality control, and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

Technical information and general analytics are used for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are on our Website, and to improve our Website and our Services.

To whom do we disclose personal information?

We may disclose your personal information to third parties in connection with the purposes described above (see the “How do we use your personal information?” section).

This may include disclosing your personal information to the following types of third parties:

• any potential third party acquirer of our business or assets, and advisors to that third party;

• our professional advisers (such as lawyers, accountants or auditors) and insurers;

• our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, human resources and payroll platform service providers, shipping companies, telecommunications providers and IT support services providers;

• third parties to whom you have authorised us to disclose your information (e.g. referees);
and

• any other person as required or permitted by law

We use third party service providers to provide us with web analytics services . If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Direct marketing communications

We will only send you direct marketing communications (either through mail, SMS or email), including any news and information about exclusive offers, promotions, or events, where you have consented to do so.

You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.

How do we store personal information?

We store your personal information using electronic record keeping methods in secure databases. We do not combine or link personal information we hold about you with other personal information about you from third party sources.

Does personal information leave Australia?

We store personal information in servers located in Australia as well as through third party service providers located overseas. We may disclose your personal information to overseas recipients such as to our third party services providers to obtain services for the purpose of managing and operating our business. It is not practical for us to list every country where such overseas recipients ma ybe located, however such countries are likely to include New Zealand.

Except where an exception applies under the Privacy Act or other relevant legislation, we will take commercially reasonable steps to ensure that overseas recipients to whom we disclose personal information do not breach the Privacy Act and the Australian Privacy Principles in relation to such personal information.

How do we protect your personal information?

We implement reasonable measures to protect and safeguard your personal information from misuse, loss, theft and unauthorised access, modification or disclosure. However, particularly for electronic data stores and due to the fact that the Internet is inherently
insecure, we cannot guarantee the security of transmission of personal information disclosed to us online. Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet. Please notify us immediately if you know or reasonably suspect that your personal information has been subject to any data breach, breach of security or other unauthorised activity.

To the maximum extent permitted by applicable law, we exclude all liability (including in negligence) for the consequences of any unauthorised access to, modification of, disclosure of, misuse of or loss or corruption of any personal information. Nothing in this Privacy Policy restricts, excludes or
modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law, including the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any liability which cannot be excluded due to the operation of applicable laws.

How long do we keep your personal information?

Generally, we will retain your personal information for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

When personal information is no longer required, we will take reasonable steps to delete the personal information from our systems or de-identify the personal information.

How can you access and correct your personal information?

You may request access to any personal information we hold about you at any time by contacting us at info@premcar.com. We will provide access to that information in accordance with the Privacy Act, subject to any exemptions that may apply. We may charge an administration fee in limited circumstances, but we will let you know in advance if that is the case.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it by contacting us at info@premcar.com. Where we agree that the information needs to be corrected, we will update it. If we do not agree, you can request that we make a record of your correction request with the relevant information.

Questions or complaints

If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

The Privacy Officer
Premcar Pty Ltd
104 Gateway Boulevard Epping Victoria 3076 Australia
Phone: +61 (3) 8317 8200
Email: info@premcar.com

We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. We will make all reasonable inquiries and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner, whose contact details are set out below

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Online: www.oaic.gov.au
Email: enquiries@oaic.gov.au

Changes to this Privacy Policy

We may change or update this Privacy Policy from time to time to keep up to date with legal requirements and the way we operate our business. An up-to-date version of this Privacy Policy is available at any time on this page. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes. We suggest that you check back regularly. If we make significant changes to our Privacy Policy, we will seek to inform you by notice on our Website or by email.

Last updated: 11 May 2023

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